Privacy Policy
North House is committed to treating personal information with care, respect and transparency.
North House is the public-facing brand of NorthHouse Learning. This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used and shared, how long it may be retained, and the choices available to you.
1. Information We May Collect
Depending on how you interact with North House, we may collect information such as:
Contact information
This may include your name, email address, mailing address, and other information you choose to provide.
Purchase and transaction information
When you purchase a North House product, service, event, subscription or experience, we may receive information about your purchase, payment status and transaction.
Payment information is processed through third-party payment providers such as Stripe. North House does not directly store your complete credit card number.
Blueprint information
If you purchase The North House Blueprint, we may collect information required to create your personalized experience, including:
- date of birth
- time of birth
- place of birth
- personal values
- questionnaire responses
- self-reflections
- life context
- information you voluntarily choose to share about your experiences, patterns and preferences
Some of the information you choose to provide may be personal or sensitive in nature. Please share only what you are comfortable providing.
Coaching information
If you participate in North House coaching, we may collect intake information, scheduling information, correspondence, notes and information you voluntarily share in connection with the coaching relationship.
Event and Gathering information
If you register for a North House Gathering or other event, we may collect registration details, contact information and information reasonably necessary to organize and deliver the event.
Email subscription information
If you choose to subscribe to Field Notes or another North House email list, we may collect your name, email address, consent information and email engagement information.
Website and technical information
Our website and service providers may collect limited technical information such as browser type, device information, IP address, website activity and cookie information where applicable.
2. Why We Collect Personal Information
North House may collect and use personal information for purposes including:
- processing purchases and payments
- delivering products and services
- creating personalized North House Blueprints
- communicating about purchases, services or appointments
- providing coaching
- registering and communicating with event attendees
- mailing physical products
- providing customer service
- managing subscriptions
- sending Field Notes and other marketing communications when consent has been provided
- maintaining business, financial and tax records
- improving North House products, services and customer experiences
- protecting against fraud, misuse or security incidents
- complying with applicable legal and regulatory obligations
We will not use personal information for a materially different purpose without obtaining consent where required.
3. Consent
North House seeks meaningful consent for the collection, use and disclosure of personal information.
Where information is necessary to provide a product or service you request, providing that information allows us to fulfill your purchase or request.
Marketing consent is treated separately.
Purchasing a Blueprint, attending a Gathering, subscribing to The North House Post, or becoming a coaching client does not automatically subscribe you to Field Notes or other ongoing promotional email communications.
You may withdraw consent to marketing communications at any time by using the unsubscribe link contained in those emails.
4. The North House Blueprint
Human Design, astrology, personal values and other reflective frameworks may be used in preparing The North House Blueprint.
Information submitted through the Blueprint questionnaire is used to create and deliver the personalized Blueprint and to provide reasonable client support related to that experience.
Blueprint questionnaire responses and related source material are generally retained for up to two years following delivery of the completed Blueprint, unless:
- you request earlier deletion and North House is legally permitted to delete the information; or
- the information must be retained for a longer period for legitimate legal, accounting, tax, fraud-prevention or dispute-resolution purposes.
When personal information is no longer reasonably required, North House will take reasonable steps to securely delete, destroy or anonymize it.
5. Service Providers
North House uses trusted third-party services to operate the business.
These may include providers used for:
- website hosting and design
- email marketing
- payment processing
- scheduling
- cloud storage
- questionnaires and forms
- analytics
- shipping and mailing
- business administration
Examples may include Showit, Flodesk, Stripe, Google, Microsoft, MailClubly and other providers adopted by North House from time to time.
These providers may process personal information on behalf of North House according to their own privacy practices and the services they provide.
Some service providers may store or process information outside Canada. As a result, personal information may be subject to the laws of the jurisdiction where it is processed.
6. Email Communications
North House may send transactional or service-related emails when reasonably necessary to complete a purchase or provide a service.
Examples include:
- purchase confirmations
- questionnaire instructions
- appointment information
- Blueprint delivery emails
- shipping updates
- event details
Marketing communications such as Field Notes are sent according to applicable consent requirements.
Marketing emails include an unsubscribe mechanism.
Unsubscribing from marketing communications does not prevent North House from sending necessary transactional or service-related messages related to an active purchase or service.
7. Cookies and Analytics
The North House website may use cookies or similar technologies required for website functionality, analytics, embedded services or other legitimate business purposes.
If additional advertising, analytics or tracking technologies are implemented, this Privacy Policy may be updated to reflect those practices.
8. Safeguards
North House takes reasonable administrative, technical and physical steps to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.
These measures may include:
- password-protected accounts
- restricted access to client files
- reputable cloud service providers
- limiting access to personal information to what is operationally necessary
- secure payment processing through third-party providers
- appropriate deletion and record-retention practices
No digital system can guarantee absolute security, but North House aims to handle personal information with care proportionate to its sensitivity.
9. Access and Corrections
You may contact North House to request access to personal information held about you or to request that inaccurate information be corrected, subject to applicable legal limitations.
You may also request deletion of personal information where appropriate and legally permissible.
North House may need to verify your identity before responding to certain privacy requests.
10. Children's Privacy
North House products and services are intended primarily for adults and are not designed for children to purchase or submit personal information independently.
11. Changes to This Privacy Policy
North House may update this Privacy Policy as the business, technology, services or legal requirements evolve.
The most recent version will be posted on the North House website with the date of the latest update.
12. Privacy Contact
North House has designated its owner as the person accountable for privacy practices.
Questions, concerns, access requests or privacy inquiries may be directed to:
Privacy Officer
NorthHouse Learning / North House
Email: [email protected]
Where a mailing address is required, North House's current business mailing address will be provided through the website or upon request.
Last updated: August 22, 2026
