Refund & Cancellation Policy
North House wants its purchasing policies to be clear before personalized work begins.
This policy explains how refunds and cancellations are handled for The North House Blueprint and provides general principles for other North House purchases.
The North House Blueprint
The Blueprint is a personalized product created specifically for the purchaser.
Before personalized work begins
A purchaser may request a cancellation and full refund before North House begins personalized work on the Blueprint.
Personalized work is considered to begin when North House starts reviewing the purchaser's completed questionnaire, preparing or reviewing charts, interpreting submitted information, or otherwise creating the purchaser's individualized Blueprint.
After personalized work begins
Once personalized work has begun, the Blueprint becomes non-refundable.
This reflects the time and custom work already committed specifically to that purchaser.
Submitting the questionnaire does not necessarily mean work has begun immediately. North House's internal production record will determine when personalized work began.
If required information is not submitted
North House cannot complete a Blueprint without the information reasonably necessary to create it.
If a purchaser does not complete the required questionnaire or provide requested information, the order may remain paused until that information is received.
A purchaser wishing to cancel before personalized work has begun may contact North House to request a refund.
Incorrect birth information
Purchasers are responsible for providing birth date, birth time and birthplace information accurately to the best of their knowledge.
If a purchaser provides incorrect information after personalized work has begun, significant revisions may require an additional fee depending on the amount of work required.
North House will communicate any proposed additional charge before performing substantial revision work.
Physical Blueprint Orders
Where a Physical Blueprint includes a personalized Blueprint and physical materials, the personalized portion becomes non-refundable once custom work has begun.
If a physical package arrives damaged, incomplete or materially defective, contact North House within a reasonable period after delivery with details and, where helpful, photographs of the issue.
North House will assess the situation and may replace damaged components, resend an item or provide another appropriate remedy depending on the circumstances.
Incorrect shipping address
Customers are responsible for providing an accurate mailing address.
If an order is returned because the purchaser supplied an incorrect or incomplete address, North House may require payment of additional shipping costs before resending the package.
Lost shipments
If tracking or other available information indicates that a shipment may have been lost, North House will work with the applicable carrier and purchaser to determine an appropriate resolution.
Carrier delays alone do not automatically make an order refundable.
Digital Delivery Issues
If you have difficulty accessing a delivered digital Blueprint, contact North House so access can be restored or the file can be delivered through another reasonable method.
A technical access issue does not make an otherwise completed personalized Blueprint refundable.
Coaching
Coaching purchases are subject to the cancellation, rescheduling and refund rules disclosed for the applicable coaching package.
Unless otherwise stated, Blueprint refund rules do not automatically apply to coaching services.
Gatherings, Publications and Other Products
North House may establish product-specific cancellation or refund terms for Gatherings, subscriptions, publications and other offerings.
Where additional terms are provided on the applicable sales or registration page, those terms form part of this policy for that purchase.
Statutory Rights
Nothing in this policy is intended to remove or limit any consumer right or remedy that applies under Canadian or New Brunswick law and cannot legally be waived.
Requesting a Cancellation or Refund
To request a cancellation, refund or assistance with an order, contact:
North House
[email protected]
Please include the purchaser's name and the email address used for the purchase so the order can be located efficiently.
This policy explains how refunds and cancellations are handled for The North House Blueprint and provides general principles for other North House purchases.
The North House Blueprint
The Blueprint is a personalized product created specifically for the purchaser.
Before personalized work begins
A purchaser may request a cancellation and full refund before North House begins personalized work on the Blueprint.
Personalized work is considered to begin when North House starts reviewing the purchaser's completed questionnaire, preparing or reviewing charts, interpreting submitted information, or otherwise creating the purchaser's individualized Blueprint.
After personalized work begins
Once personalized work has begun, the Blueprint becomes non-refundable.
This reflects the time and custom work already committed specifically to that purchaser.
Submitting the questionnaire does not necessarily mean work has begun immediately. North House's internal production record will determine when personalized work began.
If required information is not submitted
North House cannot complete a Blueprint without the information reasonably necessary to create it.
If a purchaser does not complete the required questionnaire or provide requested information, the order may remain paused until that information is received.
A purchaser wishing to cancel before personalized work has begun may contact North House to request a refund.
Incorrect birth information
Purchasers are responsible for providing birth date, birth time and birthplace information accurately to the best of their knowledge.
If a purchaser provides incorrect information after personalized work has begun, significant revisions may require an additional fee depending on the amount of work required.
North House will communicate any proposed additional charge before performing substantial revision work.
Physical Blueprint Orders
Where a Physical Blueprint includes a personalized Blueprint and physical materials, the personalized portion becomes non-refundable once custom work has begun.
If a physical package arrives damaged, incomplete or materially defective, contact North House within a reasonable period after delivery with details and, where helpful, photographs of the issue.
North House will assess the situation and may replace damaged components, resend an item or provide another appropriate remedy depending on the circumstances.
Incorrect shipping address
Customers are responsible for providing an accurate mailing address.
If an order is returned because the purchaser supplied an incorrect or incomplete address, North House may require payment of additional shipping costs before resending the package.
Lost shipments
If tracking or other available information indicates that a shipment may have been lost, North House will work with the applicable carrier and purchaser to determine an appropriate resolution.
Carrier delays alone do not automatically make an order refundable.
Digital Delivery Issues
If you have difficulty accessing a delivered digital Blueprint, contact North House so access can be restored or the file can be delivered through another reasonable method.
A technical access issue does not make an otherwise completed personalized Blueprint refundable.
Coaching
Coaching purchases are subject to the cancellation, rescheduling and refund rules disclosed for the applicable coaching package.
Unless otherwise stated, Blueprint refund rules do not automatically apply to coaching services.
Gatherings, Publications and Other Products
North House may establish product-specific cancellation or refund terms for Gatherings, subscriptions, publications and other offerings.
Where additional terms are provided on the applicable sales or registration page, those terms form part of this policy for that purchase.
Statutory Rights
Nothing in this policy is intended to remove or limit any consumer right or remedy that applies under Canadian or New Brunswick law and cannot legally be waived.
Requesting a Cancellation or Refund
To request a cancellation, refund or assistance with an order, contact:
North House
[email protected]
Please include the purchaser's name and the email address used for the purchase so the order can be located efficiently.
Last updated: August 22, 2026
